If a box is lost in the mail (i.e., tracking never updates/was never marked as delivered), we will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer.
If the box cannot be located, we will file a claim and if the claim is approved, we will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.
Please note that Krissy's Candle Co cannot be
responsible for lost or stolen packages. If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, we cannot refund or replace these items. The tracking is my proof that it was delivered safely by the postal carrier.